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“Best and Basic have been extremely helpful in providing the easiest solution to warehousing. Their revolutionary business model has changed how companies can start and scale and is better than I envisioned!”

Jon BevacquaEPG, President

CONTACT US

EMAIL US

concierge@bestandbasic.com

CALL US

323-645-0690‬

Monday through Friday, 8am to 8pm PST

MAILING ADDRESS

Best and Basic

8605 Santa Monica Blvd #36312

West Hollywood, California 90069-4109 US

FREQUENTLY ASKED QUESTIONS & REQUESTS

Local Vaccination & Mask Guidelines

Northern California

Masks: Fully vaccinated members may remove their mask in all areas of the warehouse.

Vaccination: One-time proof of COVID-19 vaccination must be provided for entry in one of the following forms: (1) Physical vaccination card (or other vaccination record issued by a governmental agency) (2) Photo of vaccination card (3) Documentation/record of vaccination from a healthcare provider (4) Regional Passes (5) Commercial pass solutions like CLEAR. (An individual is considered vaccinated after their second COVID-19 vaccine dose (or after one dose of the J&J COVID-19 vaccine)

Southern California

Masks: Fully vaccinated members may remove their mask in all areas of the warehouse.

Vaccination: One-time proof of COVID-19 vaccination must be provided for entry in one of the following forms: (1) Physical vaccination card (or other vaccination record issued by a governmental agency) (2) Photo of vaccination card (3) Documentation/record of vaccination from a healthcare provider (4) Regional Passes (5) Commercial pass solutions like CLEAR. (An individual is considered vaccinated after their second COVID-19 vaccine dose (or after one dose of the J&J COVID-19 vaccine)

Health & Safety

What are the COVID-19 exposure control measures at Best and Basic locations?

Life has changed and Best and Basic is adapting. We’ve amended our business practices to reflect the times because putting an intense focus on safety is the most important thing we can do.

Account & Membership Information

How much does an Best and Basic membership cost?

Best and Basic membership costs vary by location and the number of locations. Membership options include pricing tiers for one specific Best and Basic location or multiple locations. Contact us for prices for specific Best and Basic locations or find a location nearest you.

I lost my Best and Basic Access Card. What can I do?

You can always contact Concierge at 323-645-0690 or email concierge@bestandbasic.com during normal business hours.

Who can I contact if I have questions about my current balance?

Please contact your location’s General Manager to inquire about your account balance, or contact our Concierge at 323-645-0690 or email concierge@bestandbasic.com.

I want to cancel my membership. How do I do that?

You may cancel your membership according to our terms and conditions with a location manager, via registered or certified mail, or through our Concierge via phone at 323-645-0690, or by email at concierge@bestandbasic.com.

Referrals

Can I refer someone to any location?

If you are a current member, you can earn up to one-month referral credit for one location’s service.

If you are not a member yet, you earn a gift card for any business you refer regardless of which location they join.

Who can I refer to get a referral gift card?

The gift card referral program is only valid for referrals who actually join and become new Best and Basic members. If your referral was previously a Best and Basic member, they must have canceled their membership more than 1 year ago in order to qualify as a referral.

How can I refer a business?

Contact our Concierge at 323-645-0690 or email concierge@bestandbasic.com. You may not use any robotic, automated, or programmed methods or engage in spamming, and Best and Basic reserves the right to, without limitation, deny a referral gift card to, permanently disqualify from the referrals program, or terminate the membership of any individual it believes is tampering with the functioning of or otherwise abusing the referrals program.

We collect certain information by automated means when you visit Best and Basic, through various means such as "cookies," "web beacons" and IP addresses, as described below. A “cookie” is a small text file that a website saves on your computer or mobile device when you visit the site. We use cookies to tell us whether you have visited us before or if you are a new visitor. We also use cookies to help us identify site features in which you may have the greatest interest.

Cookies may also enhance your online experience by saving your preferences while you are visiting a particular site. Web beacons” (also known as Internet tags, pixel tags and clear GIFs) allow third parties to obtain information such as IP address, the URL of the page on which the beacon appears, timestamps, browser type, and the information in cookies set by the third party. Best and Basic use the following types of cookies and web beacons.